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Our services include wheelchair assistance, Sunflower Program (hidden disabilities), a multi-sensory room, and service animal relief areas. Prior to arriving at the airport, necessary arrangements can be made through your airline. Once at the airport, please discuss specific needs, including wheelchair assistance, with a ticket agent.

Yes — nursing rooms, pet therapy, and family restrooms are available.

EM stands for Edward McNamara, which is the McNamara Terminal.

To learn more about doing business with the airport, please select the Learn More button or the Business tab at the top of this page.

Yes. In the Evans Terminal, there is a play area near Gate D16.

The Westin Hotel offers a fitness package, which includes the use of a shower. Please contact the Westin Hotel at (734) 942-6500 for more information. Showers are also available at Minute Suites located in the McNamara Terminal near Gate A-68. Minute Suites is open 24 hours a day and offers private suites where travelers may nap, relax, work, and shower before their flight.

Yes, recycling bins are located throughout the Evans Terminal.

Please visit our employment page.

The airport is open 24 hours a day, 7 days a week.

No, all personal items must travel with you.

There are Service Animal Relief Areas (SARAs) located in each terminal, pre- and post-security.

The airport does not have a chapel; however, there are Reflection Rooms located inside each terminal.

In the Evans Terminal, water bottle refill stations can be found near gates D8, D10, D17, D23, and D26, in the Baggage Claim, inside U.S. Customs, and in the Ground Transportation Center. In the McNamara Terminal, water bottle refill stations can be found near gates A34 and A50, as well as at the entrance of the Central Link after clearing the TSA checkpoints.

Per Airport Ordinance 6.12 – A person shall not bring an animal into any Airport terminal, except those which are in the process of being shipped and are in a portable cage. Service Animals (e.g. leader dogs for the disabled) and law enforcement animals are exempt from this rule. Violation of Subsection 6.12 is a misdemeanor.

No, the Express Tram only travels from end to end of Concourse A, within the McNamara Terminal.

No, smoking is only allowed outside of the terminal, in designated smoking areas.

Businesses must be at least 51% owned and controlled by socially and economically disadvantaged individuals, meet SBA size standards, and demonstrate good character and business acumen.

Typically 90 days from receipt of a complete application; complex cases may require more time.

DBE opportunities include construction, professional services, and consulting. ACDBE opportunities include concessions, retail, food service, and passenger amenities.

Under federal law (49 CFR 26.29) and WCAA’s DBE Program policy, prime contractors must pay subcontractors within 10 days of receiving payment from the Airport Authority. Retainage must also be released within 10 days of a subcontractor’s satisfactory completion. Concerns or violations may be reported to business.development@wcaa.us with the subject line Prompt Payment – Attn: DBE Liaison Officer.

Airlines have different policies regarding fees. Please contact your airline for specific information.

Please contact the company that is responsible for shipping your dog. The company should be able to provide you with the information.

If traveling on a domestic flight and not changing airlines, then 40 minutes should be enough time for a layover. If traveling internationally or changing airlines, then it is suggested to allow more time to connect. Other factors should also be considered as well, such as the weather and the possibility of your arriving flight being delayed.

No, not all airlines offer curbside check-in. Please contact your airline to see if that service is offered.

The Customs process typically takes one hour or longer, depending on the number of arriving international flights, number of passengers and other factors.

When checking in luggage at the originating airport, please speak with the ticket agent to confirm whether the bags will be checked through to the final destination.

No, if a Canadian citizen is already in the United States, a passport is not required to travel domestically.

Please speak with the airline’s ticket agent for instructions on how to meet your child.

Please call your airline, or visit your airline’s website or a travel booking site.

Please call the airline, visit the airline’s website, or visit a travel booking site.

When traveling on a domestic flight, please allow 90 minutes to 2 hours before the flight. When traveling internationally, 3 hours is recommended.

To locate your airline please visit our Airline Directory page.

Delta has SkyClubs inside the McNamara Terminal and Lufthansa has the Senator Lounge inside the Evans Terminal.

Address changes are processed through WCAA Human Resources. Please print out the address change form and submit to HR Employee Benefits via email employeebenefits@wcaa.us, faxed to (734) 955-5737, or send through US Mail to: 11050 Rogell Dr #602, Detroit, Michigan 48242. If a legal name change applies, provide a copy of the social security card issued with the new name as well.

For a qualifying family status change (marriage, adoption of a child, divorce, death, childbirth), after the enrollment period, you have 30 days to make a change to your coverage. Please provide supporting documentation for the change. If the 30 day window is missed, the next opportunity will be during the following open enrollment. If a dependent is no longer eligible (i.e. ex-spouse), you are responsible for paying 100% of the claims or premiums for any ineligible dependent remaining on the plan 30 days after the life event. In addition, dependents will lose their rights for continued coverage under COBRA.

WCAA provides its Non-Actives and covered beneficiaries with vision benefits through an Optical Reimbursement Program. This program reimburses expenses incurred for prescription eyeglasses or contact lenses, prescription frames, and vision examinations rendered by a licensed optometrist, optician, or ophthalmologist within each benefit period. The maximum reimbursement amount per eligible family member is specified in the current collective bargaining agreement (CBA). To receive reimbursement, submit this form along with an original paid receipt specifically detailing the person receiving services, services rendered, and expenses incurred.

Two: McNamara Terminal and Evans Terminal.

Yes, with service to major destinations in Europe, Asia, the Middle East, and the Americas.

Yes — Delta Sky Clubs, Lufthansa Lounge, and Freedom Center (Armed Services Lounge).

Rideshare is a generic term used to reference TNC (Transportation Network Company) operators.

Yes, travelers may be picked up at the curb, if being met by someone in a private vehicle. Commercial Vehicle and Rideshare operators must pick-up in designated Ground Transportation Center Areas.

Yes. There are several options, which include Metro Cars, Metro Cab and the SMART/FAST bus service.

Cabs are located on Level 4 of the Ground Transportation Centers. Follow signs for Metro Cab & Metro Cars.

Uber and Lyft drivers are located in the Ground Transportation Centers. Follow signs for Rideshare.

Rental car companies are located off-airport. Courtesy shuttle services are available at the Ground Transportation Centers. Follow signs for Rental Car Shuttles. It is recommended to contact your rental car company to confirm the reservation.

The Terminal to Terminal/Westin Shuttle connects passengers to McNamara and Evans Terminal, with a convenient stop at the Westin Hotel located at McNamara Terminal. Shuttles depart approximately every 10 minutes from the Ground Transportation Centers and Westin Hotel entrance.

Please visit our Lost & Found page.

To report an item you’ve found, please call the Detroit Metro Airport Police Department at (734) 942-2222, Option 1.

Airport Ambassadors, Information desks, or the DTW customer service line.

North Terminal (Evans), Level 1. Online claim form also available.

Complete the address change request form and email to Employee Benefits employeebenefits@wcaa.us for processing. Wayne County Retirement must also be informed of any address changes, if you’re receiving a retirement check. You may visit www.wcers.org to submit your address change.

WCAA offers two dental plans at a cost. One is a DMO (must visit offices within their network) through Golden Dental Plans and the other is a traditional plan (can go anywhere) through Blue Cross Blue Shield.

If eligible, the beginning coverage date would be determined from the confirmed retirement date.

The conditions are specified in your Collective Bargaining Agreement/Summary of Benefits and based on your selection during the retirement process.

For life events (divorce, adoption, birth, death, etc.), contact Employee Benefits within 30 days of the event. If eligible, you’ll be asked to fill out and submit an enrollment change form along with the supporting documentation. If a dependent is no longer eligible (for example, an ex-spouse), you are responsible for paying 100% of the claims expenses and/or premiums for any ineligible dependent remaining on the plan 30 days after the life event. In addition, the ex-spouse will lose their rights for continued coverage under COBRA if not removed within 60 days of the divorce.

For questions regarding financial information (taxes, 1099-R) contact Wayne County at (313) 224-5890.

Yes. Electric Vehicle (EV) parking stations are located at the McNamara and Big Blue Deck parking structures at no additional cost. For more information, please visit our website.

Free shuttle service is available 24/7 from the Green Lot to both the McNamara and Evans Terminal Ground Transportation Centers. Shuttle Services can be reached at (800) 642-1978, option 5.

Valet parking is offered at the McNamara Garage. Enter the garage on the departures level and stay to the right. Take the ramp down one level and enter the valet area on the left.

Please call (800) 642-1978, option 2, or visit the Parking section of our website to request a copy of the receipt.

Parking is available on a first come, first serve basis. Parking status is available on our website or via phone at (800) 642-1978, option 3.

Free motorcycle parking is permitted just inside the McNamara Garage, Level 2 entry on the International Arrivals level.

Free parking is offered to State of Michigan residents with a handicap placard and free parking sticker.

Please contact the parking office at (800) 642-1978 or (734) 247-6734 for assistance.

Battery jump starts are a courtesy service provided to all on-site airport parking customers. Please contact the parking office at (800) 642-1978, option 0 for assistance.

Free air is a courtesy service provided to all on-site airport parking customers. Please contact the parking office at (800) 642-1978, option 0 for assistance.

If a credit card was used to enter, it is necessary to use the same credit card to exit the parking facility. For assistance, request to speak to a manager.

The cashier will be able to assist at the exit of the parking facility. Please have your driver’s license and registration available.

The Big Blue Deck is closest to the Evans Terminal and the McNamara Garage is closest to the McNamara Terminal. Each parking garage is connected to a terminal via a temperature-controlled skywalk bridge.

Review rates on our Parking & Transportation page or dial (800) 642-1978, option 1.

McNamara Garage, Big Blue Deck, Green Lot, and Valet options.

Yes, charging stations are available in select parking decks.

Taxis, rideshare, shuttles, rental cars, and public transit.

Check your airline and terminal before arriving.

Not at this time. All parking is first come, first served.

EV charging is only available in the Big Blue Deck and McNamara Deck.

Yes, all shuttles are ADA-compliant.

Beginning May 7, 2025, your driver’s license or state ID card must be REAL ID compliant if you wish to use it to fly domestically in the U.S. or enter certain federal facilities, military bases and nuclear power plants.

Passed by Congress in 2005, the REAL ID Act enacted the 9/11 Commission’s recommendation that the Federal Government set standards for the issuance of sources of identification, such as driver’s licenses. The Act established minimum security standards for state-issued driver’s licenses and identification cards and prohibits certain federal agencies from accepting for official purposes licenses and identification cards from states that do not meet these standards.

The TSA Precheck lane opens at 4:30 a.m. in each terminal.

In the McNamara Terminal, at least one TSA checkpoint is open 24 hours per day, seven days per week. The Evans Terminal screening is closed daily from 10:45 p.m. until 2:45 a.m. depending on late night flight schedules.

Please visit the TSA website to learn more about signing up for TSA Precheck.

Bring a copy of your marriage license with you to the checkpoint and contact your airline for further information.

No, a passport or visa is required to travel internationally.

Please allow extra time to advance through the TSA checkpoint. The TSA officer may ask for information to complete an identity verification process, which may include, but isn’t limited to, your name and address.

TSA does not require children under 18 to provide identification when traveling within the United States. Contact your airline for questions regarding specific ID requirements for travelers under 18.

Please visit the TSA’s website for a comprehensive list of items acceptable for travel.

Refer to TSA guidelines at TSA.gov.

Yes, both are available.

Yes, for international arrivals.

There is at least one TSA checkpoint open 24 hours per day seven days per week in each terminal.

Translators are not present in the terminals; however, translation services are available by phone at any Airport Ambassador information booth.

Michigan Lottery Machines are available in both the McNamara & Evans Terminals.

Yes, the DTW Destination Pass allows non-ticketed visitors to enjoy our restaurants and shops.

Certain airlines, like Delta and Southwest, provide charging stations in their gate areas. Outlets can also be found throughout the terminal.

No, wheelchairs are free; however, tipping the agent is recommended.

Yes. Smarte Carte luggage carts are available for $7 each, for both domestic and international passengers. Carts are not permitted past security in the terminal concourses.

Please visit the CBP website to learn about signing up for Global Entry.

Please visit the CLEAR website to learn about signing up for a CLEAR membership.

No, Western Union is not available at the airport.

No, stroller rental is not available.

Pay phones are not available; however, to contact a local hotel or rental car company, Visitor Information Centers are available to assist you in both terminals. During normal business hours, an Airport Ambassador may be available to assist as well.

At the McNamara Terminal, there is a mail slot located under the tram in the Central Link. The Evans Terminal does not have a mailbox.

No, there is not a business center at the airport. However, the Westin Hotel, in the McNamara Terminal, can be of assistance.

Although there is not a USO at the airport, there is a Freedom Center located in both terminals.

At this time, money exchange services are not available at the airport.

No, there is not a pharmacy inside either terminal. Our retail shops and Better + machines at the McNamara and Evans Terminals offer wellness-type products. Please refer to our website and terminal directories for more details.

Yes. In the Evans Terminal, SIM cards can be purchased at InMotion near Gate D15 and at the SIM card vending machine in baggage claim. In the McNamara Terminal, SIM cards can be purchased at Sound Balance near Gate A37 and at the SIM Card vending at International Arrivals.

Restaurant hours of operation differ between locations. Please visit our Maps page for current information. Please note, hours may vary.

Hours of operation differ between retail locations. Please visit our Maps page for current information. Please note, hours may vary.

Yes. At the McNamara Terminal, pre-security offerings include Dunkin’, Farmer’s Fridge, Illy Coffee and Zabot. At the Evans Terminal, pre-security offerings include Farmer’s Fridge and Illy Coffee.

Yes, the DTW Destination Pass is available every day from 5 a.m. until 9 p.m. This program allows non-ticketed visitors to greet arriving travelers at their gates, spend extra time with loved ones who are departing, as well as enjoy the restaurants and shops.

There is a Suspend button on each end of the tunnel that will suspend the light and music show for 15 minutes.

Motorized vehicles are not available in either terminal. If assistance is needed, wheelchair services are available.

Prior to arriving at the airport, necessary arrangements can be made through your airline. Once at the airport, please discuss specific needs, including wheelchair assistance, with a ticket agent.

Yes, there are eight nursing rooms located in the terminals. There are five in the McNamara Terminal and three in the Evans Terminal. Please visit our Nursing Rooms page for the specific locations.

Access Wi-Fi at the airport by connecting to SSID Detroit Airport and launching a browser.

Yes, Wi-Fi is free at the airport.