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Detroit Metro Airport Willow Run Airport Business

Airport Ambassadors

About the Airport Ambassador Program

Travelers: Our volunteers can be identified by their distinctive royal blue uniforms and can be found at information desks and walking the concourses in each terminal.

Detroit Metropolitan Airport Ambassadors are a dedicated team of volunteers whose mission is to enhance the passenger and visitor experience by providing exceptional customer service, while conveying helpful information and friendly guidance with a patient, positive attitude reflective of our community.

 

How Ambassadors Can Help

Whether you’re a first-time flyer or a frequent traveler, Ambassadors are here to assist with:

  • Directions to gates, baggage claim, and ground transportation
  • Flight connection and transfer guidance
  • Help with lost & found inquiries
  • Tips for navigating the airport and the Detroit region

Look for them during your travels—they’re here to make your experience smooth and stress-free.

Volunteer Opportunities

The dedication of our Airport Ambassadors creates a welcoming first impression for millions of visitors each year. Do you enjoy helping others and representing your community? Join the DTW Airport Ambassador team!

Additional benefits include:

  • Free off-site parking
  • Retail and dining discounts
  • Recognition events
  • Behind-the-scenes airport tours
Complete an Online Application
Must be 18 or older and pass a background check
Training and orientation provided
Flexible shifts, typically 4 hours a week
Free Parking

**For internal use – Access your Ambassador schedule on Vic Net.

Detroit Metropolitan Wayne County Airport (DTW) is Michigan’s busiest airport, connecting over 30 million passengers annually through world-class terminals and global flight routes.