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Detroit Metro Airport Willow Run Airport Business

Airport Ambassadors

About the Airport Ambassador Program

Travelers: Look for Ambassadors in blue jackets at information desks or walking the concourses, ready to answer questions and provide guidance.

Detroit Metropolitan Airport Ambassadors are a dedicated team of volunteers whose mission is to enhance the passenger and visitor experience by providing exceptional customer service, while conveying helpful information and friendly guidance with a patient, positive attitude reflective of our community.

Our volunteers can be identified by their distinctive royal blue uniforms and can be found at information desks located in each terminal.

How Ambassadors Can Help

Whether you’re a first-time flyer or a frequent traveler, Ambassadors are here to assist with:

  • Directions to gates, baggage claim, and ground transportation
  • Flight connection and transfer guidance
  • Help with lost & found inquiries
  • Tips for navigating the airport and the Detroit region

Look for them during your travels—they’re here to make your experience smooth and stress-free.

Volunteer Opportunities

The dedication of our Airport Ambassadors creates a welcoming first impression for millions of visitors each year. Do you enjoy helping others and representing your community? Join the DTW Airport Ambassador team!

Additional benefits include:

  • Retail and dining discounts
  • Recognition events
  • Behind-the-scenes airport tours
Complete an Online Application
Must be 18 or older and pass a background check
Training and orientation provided
Flexible shifts, typically 4 hours a week
Free Parking

Detroit Metropolitan Wayne County Airport (DTW) is Michigan’s busiest airport, connecting over 30 million passengers annually through world-class terminals and global flight routes.